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Interactivity in online chat: Conversational cues and visual cues in the service recovery process.

Yingying HuangDogan GürsoyMeng ZhangRobin NunkooSi Shi
Published in: Int. J. Inf. Manag. (2021)
Keyphrases
  • visual cues
  • low level
  • visual information
  • multi modal
  • mid level
  • cue integration
  • multiple visual cues
  • databases
  • e learning
  • web services
  • prior knowledge