Customers' acceptance of artificially intelligent service robots: The influence of trust and culture.
Oscar Hengxuan ChiChristina G. ChiDogan GürsoyRobin NunkooPublished in: Int. J. Inf. Manag. (2023)
Keyphrases
- service robots
- artificially intelligent
- switching costs
- internet shopping
- human robot interaction
- cultural dimensions
- social influence
- home environment
- personality traits
- individual level
- customer satisfaction
- artificial intelligence
- prior studies
- external factors
- information disclosure
- service providers
- trust model
- factors influencing
- behavioral intention
- perceived risk
- customer service
- user acceptance
- technology acceptance
- website design
- organizational culture
- trust evaluation
- online retailers
- marketing strategies