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Oscar Hengxuan Chi
Publication Activity (10 Years)
Years Active: 2019-2024
Publications (10 Years): 4
Top Topics
Online Retailers
Service Delivery
Artificially Intelligent
Cultural Dimensions
Top Venues
Int. J. Inf. Manag.
AMCIS
Comput. Hum. Behav.
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Publications
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Shizhen Jia
,
Guohou Shan
,
Oscar Hengxuan Chi
Leveraging Generative AI for Customer Complaint Resolution: A Comparative Analysis with Human Responses.
AMCIS
(2024)
Oscar Hengxuan Chi
,
Christina G. Chi
,
Dogan Gürsoy
,
Robin Nunkoo
Customers' acceptance of artificially intelligent service robots: The influence of trust and culture.
Int. J. Inf. Manag.
70 (2023)
Oscar Hengxuan Chi
,
Shizhen Jia
,
Yafang Li
,
Dogan Gürsoy
Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery.
Comput. Hum. Behav.
118 (2021)
Dogan Gürsoy
,
Oscar Hengxuan Chi
,
Lu Lu
,
Robin Nunkoo
Consumers acceptance of artificially intelligent (AI) device use in service delivery.
Int. J. Inf. Manag.
49 (2019)