Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery.
Oscar Hengxuan ChiShizhen JiaYafang LiDogan GürsoyPublished in: Comput. Hum. Behav. (2021)
Keyphrases
- artificially intelligent
- service delivery
- social connections
- artificial intelligence
- e government
- human robot interaction
- life cycle
- service provision
- end to end
- social networks
- virtual communities
- social media
- government services
- service management
- web services
- mobile technologies
- e learning
- consumer trust
- design process
- intelligent systems
- knowledge sharing
- data integration
- trust model
- government agencies
- service providers
- online shopping
- decision making
- user interaction
- health information
- mobile devices
- machine learning