Shizhen Jia

Publication Activity (10 Years)

Years Active: 2019-2024
Publications (10 Years): 5

Top Topics

School Teachers

Human Intelligence

Service Delivery

Top Venues

Comput. Hum. Behav.

Publications

Guohou Shan, Shizhen Jia
Generative AI or Real Users? Investigating the Relative Impact of Generative AI vs. Humans on Online Review Quality. HICSS (2024)
Shizhen Jia, Guohou Shan, Oscar Hengxuan Chi
Leveraging Generative AI for Customer Complaint Resolution: A Comparative Analysis with Human Responses. AMCIS (2024)
Shizhen Jia, Feng Xu
When Extra-Role Behavior Leads to Employee Security Deviance: A Moral Licensing View. AMCIS (2021)
Oscar Hengxuan Chi, Shizhen Jia, Yafang Li, Dogan Gürsoy
Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery. Comput. Hum. Behav. 118 (2021)
Shizhen Jia
Literature Review of YouTube in Teaching Activities. PACIS (2019)