Priyanga Gunarathne

Publication Activity (10 Years)

Years Active: 2014-2022
Publications (10 Years): 7

Top Topics

User Generated Content

Online Marketing

Customer Service

Top Venues

J. Manag. Inf. Syst.

Publications

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann
Racial Bias in Customer Service: Evidence from Twitter. Inf. Syst. Res. 33 (1) (2022)
Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann
Racial Discrimination in Social Media Customer Service: Evidence from a Popular Microblogging Platform. HICSS (2019)
Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry. MIS Q. 42 (2) (2018)
Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann
Racial Bias in Social Media Customer Service: Evidence from Twitter. ICIS (2018)
Priyanga Gunarathne, Huaxia Rui, Avi Seidmann
What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry. HICSS (2017)
Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann
Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter. J. Manag. Inf. Syst. 34 (2) (2017)
Priyanga Gunarathne, Huaxia Rui, Avi Seidmann
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. HICSS (2015)
Priyanga Gunarathne, Huaxia Rui, Avi Seidmann
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. ICIS (2014)