Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter.
Priyanga GunarathneHuaxia RuiAbraham SeidmannPublished in: J. Manag. Inf. Syst. (2017)
Keyphrases
- social media
- social media data
- social networks
- social networking
- social media platforms
- social interaction
- online social networks
- high resolution
- social networking sites
- frame rate
- user generated content
- social media sites
- public opinion
- emerging topics
- social media content
- big data
- online social media
- empirical evidence
- social activities
- reputation management
- news media
- data sets
- real world events
- image resolution
- social context
- social behavior
- social web
- low resolution