Deniz Özcan

Publication Activity (10 Years)

Years Active: 2013-2016
Publications (10 Years): 4

Top Topics

Service Management

Customer Service

Top Venues

GI-Jahrestagung

Publications

Christina Niemöller, Dirk Metzger, Michael Fellmann, Deniz Özcan, Oliver Thomas
Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes. GI-Jahrestagung (2016)
Gerald Däuble, Deniz Özcan, Christina Niemöller, Michael Fellmann, Markus Nüttgens, Oliver Thomas
Information Needs of the Mobile Technical Customer Service - A Case Study in the Field of Machinery and Plant Engineering. HICSS (2015)
Alexander Fuchs, Sebastian Bittmann, Deniz Özcan
Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management. Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model. 10 (1) (2015)
Gerald Däuble, Deniz Özcan, Christina Niemöller, Michael Fellmann, Markus Nüttgens
Design of User-Oriented Mobile Service Support Systems - Analyzing the Eligibility of a Use Case Catalog to Guide System Development. Wirtschaftsinformatik (2015)
Michel Matijacic, Gerald Däuble, Michael Fellmann, Deniz Özcan, Markus Nüttgens, Oliver Thomas
Informationsbedarfe und -bereitstellung in technischen Serviceprozessen: EineBestandsaufnahme unterstützender IT-Systeme am Point of Service. MKWI (2014)
Deniz Özcan, Carl Stolze, Oliver Thomas
Instrumente zur nachhaltigen Unternehmensgestaltung mit Informationssystemen -Überblick, Klassifikation und Vergleich. MKWI (2014)
Deniz Özcan, Michael Fellmann, Oliver Thomas
Towards a Big Data-based Technical Customer Service Management. GI-Jahrestagung (2014)
Deniz Özcan
Towards a holistic Approach for Service Management in the Technical Customer Service Domain. GI-Jahrestagung (2014)
Christina Niemöller, Deniz Özcan, Dirk Metzger, Oliver Thomas
Towards a Design Science-Driven Product-Service System Engineering Methodology. DESRIST (2014)
Michael Fellmann, Deniz Özcan, Michel Matijacic, Gerald Däuble, Michael Schlicker, Oliver Thomas, Markus Nüttgens
Towards a Mobile Technical Customer Service Support Platform. MobiWIS (2013)
Michel Matijacic, Michael Fellmann, Deniz Özcan, Friedemann Kammler, Markus Nüttgens, Oliver Thomas
Elicitation and Consolidation of Requirements for Mobile Technical Customer Services Support Systems - A Multi-Method Approach. ICIS (2013)
Michael Fellmann, Sara Schulze, Deniz Özcan
Wissens- und Erfahrungsaustausch im Technischen Kundendienst mittels semantischer Wikis: Einsatzmöglichkeiten, Systeme, Erfolgsfaktoren. LWA (2013)