Towards a Big Data-based Technical Customer Service Management.
Deniz ÖzcanMichael FellmannOliver ThomasPublished in: GI-Jahrestagung (2014)
Keyphrases
- big data
- service management
- network management
- social media
- cloud computing
- service delivery
- data management
- data processing
- big data analytics
- context awareness
- data analysis
- business intelligence
- electronic commerce
- knowledge discovery
- customer service
- data warehousing
- life cycle
- information processing
- internet services
- web services