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Information Needs of the Mobile Technical Customer Service - A Case Study in the Field of Machinery and Plant Engineering.
Gerald Däuble
Deniz Özcan
Christina Niemöller
Michael Fellmann
Markus Nüttgens
Oliver Thomas
Published in:
HICSS (2015)
Keyphrases
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customer service
computer science
information sources
information processing
reinforcement learning
control system
mobile learning
information sharing