Login / Signup
Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes.
Christina Niemöller
Dirk Metzger
Michael Fellmann
Deniz Özcan
Oliver Thomas
Published in:
GI-Jahrestagung (2016)
Keyphrases
</>
support systems
customer service
mobile services
decision support system
decision making
information systems
decision makers
learning systems
intelligent systems
decision support
customer behavior
mobile devices
mobile users
user interface
call center
data mining
databases
user experience
multimedia