Towards a Mobile Technical Customer Service Support Platform.
Michael FellmannDeniz ÖzcanMichel MatijacicGerald DäubleMichael SchlickerOliver ThomasMarkus NüttgensPublished in: MobiWIS (2013)
Keyphrases
- customer service
- customer support
- mobile applications
- mobile technologies
- service management
- customer satisfaction
- real time
- primary purpose
- technical systems
- knowledge management
- mobile phone
- value added services
- inventory control
- customer behavior
- middleware architecture
- context aware
- mobile devices
- cooperative
- databases