Christian Brock

Publication Activity (10 Years)

Years Active: 2011-2023
Publications (10 Years): 4

Top Topics

Service Quality

Innovative Technologies

Customer Satisfaction

Top Venues

SRII Global Conference

Publications

Janis Witte, Peter Kenning, Christian Brock
Consequences of User Manipulation through Dark Patterns. ICIS (2023)
Marco Hubert, Andrea Carugati, Christian Brock, Børge Obel
Take it Personally - The Role of Consumers' Perceived Value of Personalization on Cross-Category Use in a Smart Home Ecosystem. HICSS (2020)
Markus Blut, Nancy Viola Wünderlich, Christian Brock
Innovative Technologies in Branded-Service Encounters: How Robot Characteristics Affect Brand Trust and Experience. ICIS (2018)
Christopher Peter Kaatz, Christian Brock, Markus Blut
Developing a Conceptualization of Mobile Service Quality. ICIS (2017)
Julia Meik, Christian Brock, Markus Blut
Complaining Customers as Innovation Contributors: Stimulating Service Innovation through Multichannel Complaint Management. SRII Global Conference (2014)
Christian Brock, Markus Blut, Marc Linzmajer, Björn Zimmer
F-commerce and the Crucial Role of Trust. ICIS (2011)