Developing a Conceptualization of Mobile Service Quality.
Christopher Peter KaatzChristian BrockMarkus BlutPublished in: ICIS (2017)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- information systems
- mobile devices
- information quality
- mobile phone
- online shopping
- competitive environment
- competitive advantage
- quality of service
- mobile learning
- real time
- job satisfaction
- customer loyalty
- incident management
- call center