Personalized Digital Customer Services for Consumer Banking Call Centre using Neural Networks.
Xuejie ZhangSamarth AgarwalRuth ChoyKay Jan WongLecia LimYing Yang LeeJohn Jianan LuPublished in: IJCNN (2020)
Keyphrases
- information goods
- neural network
- electronic commerce
- customer service
- retail banking
- purchase behavior
- context aware
- web services
- personalized information
- consumer behavior
- service providers
- banking services
- financial services
- customer churn
- pattern recognition
- service oriented
- user centric
- artificial neural networks
- personalized services
- e learning
- banking industry
- potential customers
- digital objects
- service requirements
- public key infrastructure
- digital television
- user specific
- genetic algorithm
- information services
- prediction model
- customer data
- product information
- service quality
- personal preferences
- customer relationship management
- digital content
- agent technology
- web based systems
- service composition
- customer behavior
- driving forces
- user profiles
- technological innovations
- customer preferences
- mobile devices
- online stores