Kay Jan Wong

Publication Activity (10 Years)

Years Active: 2020-2022
Publications (10 Years): 2

Top Topics

Banking Services

Technological Innovations

Customer Service

Top Venues

WWW (Companion Volume)

Publications

Jing Xiang Toh, Kay Jan Wong, Samarth Agarwal, Xuejie Zhang, John Jianan Lu
Improving Operation Efficiency through Predicting Credit Card Application Turnaround Time with Index-based Encoding. WWW (Companion Volume) (2022)
Xuejie Zhang, Samarth Agarwal, Ruth Choy, Kay Jan Wong, Lecia Lim, Ying Yang Lee, John Jianan Lu
Personalized Digital Customer Services for Consumer Banking Call Centre using Neural Networks. IJCNN (2020)