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John Jianan Lu
ORCID
Publication Activity (10 Years)
Years Active: 2020-2023
Publications (10 Years): 4
Top Topics
Credit Card
Low False Positive Rate
Customer Service
Driving Forces
Top Venues
NLPIR
WSDM
IJCNN
WWW (Companion Volume)
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Publications
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Chuchu Zhang
,
Can Song
,
Samarth Agarwal
,
Huayu Wu
,
Xuejie Zhang
,
John Jianan Lu
A Semantic Search Framework for Similar Audit Issue Recommendation in Financial Industry.
WSDM
(2023)
Jing Xiang Toh
,
Kay Jan Wong
,
Samarth Agarwal
,
Xuejie Zhang
,
John Jianan Lu
Improving Operation Efficiency through Predicting Credit Card Application Turnaround Time with Index-based Encoding.
WWW (Companion Volume)
(2022)
Lecia Kai Heng Lim
,
Samarth Agarwal
,
Xuejie Zhang
,
John Jianan Lu
False Positive Intent Detection Framework for Chatbot Annotation.
NLPIR
(2022)
Xuejie Zhang
,
Samarth Agarwal
,
Ruth Choy
,
Kay Jan Wong
,
Lecia Lim
,
Ying Yang Lee
,
John Jianan Lu
Personalized Digital Customer Services for Consumer Banking Call Centre using Neural Networks.
IJCNN
(2020)