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Tsz-Wai Lui
ORCID
Publication Activity (10 Years)
Years Active: 2007-2021
Publications (10 Years): 4
Top Topics
Customer Service
Business Managers
Information Technology
Call Center
Top Venues
ACM Trans. Manag. Inf. Syst.
Eur. J. Inf. Syst.
Inf. Manag.
ENTER
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Publications
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Tsz-Wai Lui
Augmented reality and virtual reality: Changing realities in a dynamic world.
J. Inf. Technol. Tour.
23 (4) (2021)
Dario Bonaretti
,
Marcin Bartosiak
,
Tsz-Wai Lui
,
Gabriele Piccoli
,
Daniele Marchesani
"What can I(S) do for you?": How technology enables service providers to elicit customers' preferences and deliver personalized service.
Inf. Manag.
57 (6) (2020)
Daniele Marchesani
,
Gabriele Piccoli
,
Tsz-Wai Lui
The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance.
ENTER
(2017)
Tsz-Wai Lui
,
Gabriele Piccoli
The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance.
ACM Trans. Manag. Inf. Syst.
7 (1) (2016)
Gabriele Piccoli
,
Tsz-Wai Lui
The competitive impact of information technology: can commodity IT contribute to competitive performance?
Eur. J. Inf. Syst.
23 (6) (2014)
Tsz-Wai Lui
,
Gabriele Piccoli
,
Blake Ives
Marketing strategies in virtual worlds.
Data Base
38 (4) (2007)