"What can I(S) do for you?": How technology enables service providers to elicit customers' preferences and deliver personalized service.
Dario BonarettiMarcin BartosiakTsz-Wai LuiGabriele PiccoliDaniele MarchesaniPublished in: Inf. Manag. (2020)
Keyphrases
- service providers
- personalized services
- web services
- cloud computing
- business opportunities
- context aware
- user profiling
- user requirements
- service quality
- end users
- user profiles
- user preferences
- mobile services
- information services
- database
- information technology
- web technologies
- personalized recommendation
- web pages
- online services
- search engine