Daniele Marchesani

Publication Activity (10 Years)

Years Active: 2017-2020
Publications (10 Years): 2

Top Topics

Gender Differences

Customer Behavior

Business Managers

Top Venues

Publications

Dario Bonaretti, Marcin Bartosiak, Tsz-Wai Lui, Gabriele Piccoli, Daniele Marchesani
"What can I(S) do for you?": How technology enables service providers to elicit customers' preferences and deliver personalized service. Inf. Manag. 57 (6) (2020)
Daniele Marchesani, Gabriele Piccoli, Tsz-Wai Lui
The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance. ENTER (2017)