The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance.

Tsz-Wai Lui Gabriele Piccoli

Published in: ACM Trans. Manag. Inf. Syst. (2016)

Keyphrases

customer service
customer satisfaction
customer behavior
inventory control
customer support
call center
service quality
governmental organizations
real time
databases
user satisfaction
data management
dynamic programming
cooperative
database systems
decision making
information retrieval
business strategy