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Shun-Hsing Chen
Publication Activity (10 Years)
Years Active: 2008-2016
Publications (10 Years): 1
Top Topics
Service Quality
Internet Banking
Customer Support
Evaluation Method
Top Venues
Int. J. Serv. Technol. Manag.
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Publications
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Chen-Kuo Pai
,
Shun-Hsing Chen
,
David Hinds
Measuring service quality in Macau luxury hotels using the QFD method: a case study.
Int. J. Serv. Technol. Manag.
22 (1/2) (2016)
Fei-Yun Chen
,
Shun-Hsing Chen
Application of importance and satisfaction indicators for service quality improvement of customer satisfaction.
Int. J. Serv. Technol. Manag.
20 (1/2/3) (2014)
Shun-Hsing Chen
,
Chen-Kuo Pai
,
Fei-Yun Chen
The establishment of appropriate service strategy for banking industry customers with different value.
Int. J. Serv. Technol. Manag.
16 (1) (2011)
Jia-Ruey Chang
,
Shun-Hsing Chen
,
Dar-Hao Chen
,
Yao-Bin Liu
Rutting Prediction Model Developed by Genetic Programming Method Through Full Scale Accelerated Pavement Testing.
ICNC (6)
(2008)