Login / Signup

Measuring service quality in Macau luxury hotels using the QFD method: a case study.

Chen-Kuo PaiShun-Hsing ChenDavid Hinds
Published in: Int. J. Serv. Technol. Manag. (2016)
Keyphrases
  • service quality
  • information systems
  • detection method
  • database
  • real time
  • databases
  • data model
  • support vector machine
  • evaluation method
  • evaluation model