Login / Signup
Fei-Yun Chen
Publication Activity (10 Years)
Years Active: 2011-2014
Publications (10 Years): 0
Top Topics
Internet Banking
Marketing Strategies
Quality Improvement
Customer Support
Top Venues
Int. J. Serv. Technol. Manag.
</>
Publications
</>
Fei-Yun Chen
,
Shun-Hsing Chen
Application of importance and satisfaction indicators for service quality improvement of customer satisfaction.
Int. J. Serv. Technol. Manag.
20 (1/2/3) (2014)
Shun-Hsing Chen
,
Chen-Kuo Pai
,
Fei-Yun Chen
The establishment of appropriate service strategy for banking industry customers with different value.
Int. J. Serv. Technol. Manag.
16 (1) (2011)