Login / Signup
The establishment of appropriate service strategy for banking industry customers with different value.
Shun-Hsing Chen
Chen-Kuo Pai
Fei-Yun Chen
Published in:
Int. J. Serv. Technol. Manag. (2011)
Keyphrases
</>
banking industry
return on investment
service providers
information technology
customer satisfaction
banking services
commercial banks
internet banking
web services
service quality
money laundering
data mining
end users
electronic commerce
call center