Shayna Gardiner

Publication Activity (10 Years)

Years Active: 2022-2024
Publications (10 Years): 8

Top Topics

Sentiment Analysis

Customer Support

Multiprocessor Architecture

Production System

Top Venues

NAACL-HLT (Industry Papers)

EMNLP (Industry Track)

Publications

Xiliang Zhu, Chia-Tien Chang, Shayna Gardiner, David Rossouw, Jonas Robertson
Resolving Transcription Ambiguity in Spanish: A Hybrid Acoustic-Lexical System for Punctuation Restoration. CoRR (2024)
Xiliang Zhu, Shayna Gardiner, Tere Roldán, David Rossouw
The Model Arena for Cross-lingual Sentiment Analysis: A Comparative Study in the Era of Large Language Models. CoRR (2024)
Xue-Yong Fu, Cheng Chen, Md. Tahmid Rahman Laskar, Shayna Gardiner, Pooja Hiranandani, Shashi Bhushan TN
Entity-level Sentiment Analysis in Contact Center Telephone Conversations. CoRR (2022)
Xiliang Zhu, Shayna Gardiner, David Rossouw, Tere Roldán, Simon Corston-Oliver
Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning. CoRR (2022)
Elena Khasanova, Pooja Hiranandani, Shayna Gardiner, Cheng Chen, Xue-Yong Fu, Simon Corston-Oliver
Developing a Production System for Purpose of Call Detection in Business Phone Conversations. CoRR (2022)
Xue-Yong Fu, Cheng Chen, Md. Tahmid Rahman Laskar, Shayna Gardiner, Pooja Hiranandani, Shashi Bhushan TN
Entity-level Sentiment Analysis in Contact Center Telephone Conversations. EMNLP (Industry Track) (2022)
Xiliang Zhu, David Rossouw, Shayna Gardiner, Simon Corston-Oliver
Extracting Similar Questions From Naturally-occurring Business Conversations. CoRR (2022)
Elena Khasanova, Pooja Hiranandani, Shayna Gardiner, Cheng Chen, Simon Corston-Oliver, Xue-Yong Fu
Developing a Production System for Purpose of Call Detection in Business Phone Conversations. NAACL-HLT (Industry Papers) (2022)