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Shayna Gardiner
Publication Activity (10 Years)
Years Active: 2022-2024
Publications (10 Years): 7
Top Topics
Production System
Transfer Learning
Customer Support
Email
Top Venues
CoRR
NAACL-HLT (Industry Papers)
EMNLP (Industry Track)
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Publications
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Xiliang Zhu
,
Chia-Tien Chang
,
Shayna Gardiner
,
David Rossouw
,
Jonas Robertson
Resolving Transcription Ambiguity in Spanish: A Hybrid Acoustic-Lexical System for Punctuation Restoration.
CoRR
(2024)
Xue-Yong Fu
,
Cheng Chen
,
Md. Tahmid Rahman Laskar
,
Shayna Gardiner
,
Pooja Hiranandani
,
Shashi Bhushan TN
Entity-level Sentiment Analysis in Contact Center Telephone Conversations.
CoRR
(2022)
Xiliang Zhu
,
Shayna Gardiner
,
David Rossouw
,
Tere Roldán
,
Simon Corston-Oliver
Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning.
CoRR
(2022)
Elena Khasanova
,
Pooja Hiranandani
,
Shayna Gardiner
,
Cheng Chen
,
Xue-Yong Fu
,
Simon Corston-Oliver
Developing a Production System for Purpose of Call Detection in Business Phone Conversations.
CoRR
(2022)
Xue-Yong Fu
,
Cheng Chen
,
Md. Tahmid Rahman Laskar
,
Shayna Gardiner
,
Pooja Hiranandani
,
Shashi Bhushan TN
Entity-level Sentiment Analysis in Contact Center Telephone Conversations.
EMNLP (Industry Track)
(2022)
Xiliang Zhu
,
David Rossouw
,
Shayna Gardiner
,
Simon Corston-Oliver
Extracting Similar Questions From Naturally-occurring Business Conversations.
CoRR
(2022)
Elena Khasanova
,
Pooja Hiranandani
,
Shayna Gardiner
,
Cheng Chen
,
Simon Corston-Oliver
,
Xue-Yong Fu
Developing a Production System for Purpose of Call Detection in Business Phone Conversations.
NAACL-HLT (Industry Papers)
(2022)