Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning.
Xiliang ZhuShayna GardinerDavid RossouwTere RoldánSimon Corston-OliverPublished in: CoRR (2022)
Keyphrases
- transfer learning
- customer support
- technical support
- customer service
- learning tasks
- high tech
- labeled data
- world wide
- customer satisfaction
- knowledge transfer
- machine learning
- active learning
- cross domain
- text classification
- multi task
- service quality
- text categorization
- semi supervised learning
- reinforcement learning
- domain adaptation
- machine learning algorithms
- learning algorithm
- call center
- collaborative filtering
- database
- target domain
- unlabeled data
- service management
- transfer knowledge