Entity-level Sentiment Analysis in Contact Center Telephone Conversations.
Xue-Yong FuCheng ChenMd. Tahmid Rahman LaskarShayna GardinerPooja HiranandaniShashi Bhushan TNPublished in: EMNLP (Industry Track) (2022)
Keyphrases
- sentiment analysis
- opinion mining
- sentiment classification
- text classification
- online reviews
- sentence level
- natural language processing
- product reviews
- multi aspect
- text mining
- knowledge base
- public opinion
- sentiment polarity
- databases
- collective classification
- user generated
- named entities
- probabilistic model
- information retrieval
- machine learning