Entity-level Sentiment Analysis in Contact Center Telephone Conversations.
Xue-Yong FuCheng ChenMd. Tahmid Rahman LaskarShayna GardinerPooja HiranandaniShashi Bhushan TNPublished in: CoRR (2022)
Keyphrases
- sentiment analysis
- opinion mining
- sentiment classification
- text classification
- sentence level
- text mining
- natural language processing
- multi aspect
- social media content
- sentiment words
- online reviews
- product features
- knowledge base
- user generated
- public opinion
- feature selection
- machine learning
- sentiment lexicon
- databases