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Miroslaw Plaza
ORCID
Publication Activity (10 Years)
Years Active: 2021-2023
Publications (10 Years): 6
Top Topics
Handwritten Text Recognition
Standard Machine Learning Algorithms
Systems Development
Classification Method
Top Venues
IEEE Access
Sensors
FedCSIS
Speech Commun.
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Publications
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Stanislaw Deniziak
,
Miroslaw Plaza
,
Lukasz Arcab
Real-time Communication Model for IoT Systems.
FedCSIS
(2023)
Katarzyna Poczeta
,
Miroslaw Plaza
,
Tomasz Michno
,
Maria Krechowicz
,
Michal Zawadzki
A multi-label text message classification method designed for applications in call/contact centre systems.
Appl. Soft Comput.
145 (2023)
Miroslaw Plaza
,
Slawomir Trusz
,
Justyna Keczkowska
,
Ewa Boksa
,
Sebastian Sadowski
,
Zbigniew Koruba
Machine Learning Algorithms for Detection and Classifications of Emotions in Contact Center Applications.
Sensors
22 (14) (2022)
Lukasz Pawlik
,
Miroslaw Plaza
,
Stanislaw Deniziak
,
Ewa Boksa
A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations.
Speech Commun.
143 (2022)
Miroslaw Plaza
,
Lukasz Pawlik
,
Stanislaw Deniziak
Call Transcription Methodology for Contact Center Systems.
IEEE Access
9 (2021)
Miroslaw Plaza
,
Lukasz Pawlik
Influence of the Contact Center Systems Development on Key Performance Indicators.
IEEE Access
9 (2021)