A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations.
Lukasz PawlikMiroslaw PlazaStanislaw DeniziakEwa BoksaPublished in: Speech Commun. (2022)
Keyphrases
- preprocessing
- cost function
- classification method
- computational cost
- artificial neural networks
- fully automatic
- detection method
- high accuracy
- optimization method
- high precision
- theoretical analysis
- classification accuracy
- k means
- computationally efficient
- support vector machine
- support vector machine svm
- optimization algorithm
- detection algorithm
- synthetic data
- segmentation method
- multiresolution
- evolutionary algorithm
- support vector