Login / Signup
Lukasz Pawlik
ORCID
Publication Activity (10 Years)
Years Active: 2021-2022
Publications (10 Years): 3
Top Topics
Key Performance Indicators
Top Venues
IEEE Access
Speech Commun.
</>
Publications
</>
Lukasz Pawlik
,
Miroslaw Plaza
,
Stanislaw Deniziak
,
Ewa Boksa
A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations.
Speech Commun.
143 (2022)
Miroslaw Plaza
,
Lukasz Pawlik
,
Stanislaw Deniziak
Call Transcription Methodology for Contact Center Systems.
IEEE Access
9 (2021)
Miroslaw Plaza
,
Lukasz Pawlik
Influence of the Contact Center Systems Development on Key Performance Indicators.
IEEE Access
9 (2021)