Influence of the Contact Center Systems Development on Key Performance Indicators.
Miroslaw PlazaLukasz PawlikPublished in: IEEE Access (2021)
Keyphrases
- systems development
- key performance indicators
- development process
- information systems development
- information systems
- software engineering
- business intelligence
- software development
- project management
- process oriented
- systems analysts
- databases
- knowledge discovery
- business processes
- external data
- total quality management