João F. Proença

Publication Activity (10 Years)

Years Active: 2008-2021
Publications (10 Years): 2

Top Topics

Asymptotically Optimal

Bibliometric Analysis

Relationship Management

Top Venues

Publications

Marcela da Silveira Leme, João F. Proença
Digital Servitization as a New Research Stream: A Bibliometric Analysis. ICDEc (2021)
Teresa Proença, João F. Proença, Inês Teixeira
The Role of Error Management Culture and Leadership on Failures and Recovery in Services. IESS (2020)
João F. Proença, Marisa Fernandes
Service Convenience on Call Centers: Impacts on Repurchase. IESS (2015)
Raquel Reis Soares, João F. Proença, P. K. Kannan
The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers. HICSS (2014)
P. K. Kannan, João F. Proença
Design of service systems under variability: research issues. Inf. Syst. E Bus. Manag. 8 (1) (2010)
P. K. Kannan, João F. Proença
Design of Service Systems under Variability: Research Issues. HICSS (2008)