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Raquel Reis Soares
Publication Activity (10 Years)
Years Active: 2014-2014
Publications (10 Years): 0
Top Topics
Queueing Systems
Service Systems
Customer Classes
Single Server
Top Venues
HICSS
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Publications
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Raquel Reis Soares
,
João F. Proença
,
P. K. Kannan
The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers.
HICSS
(2014)