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Marisa Fernandes
Publication Activity (10 Years)
Years Active: 2015-2015
Publications (10 Years): 0
Top Topics
Call Center
Asymptotically Optimal
Queueing Model
Database
Top Venues
IESS
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Publications
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João F. Proença
,
Marisa Fernandes
Service Convenience on Call Centers: Impacts on Repurchase.
IESS
(2015)