The Role of Error Management Culture and Leadership on Failures and Recovery in Services.
Teresa ProençaJoão F. ProençaInês TeixeiraPublished in: IESS (2020)
Keyphrases
- business continuity
- service delivery
- service platform
- configuration management
- error detection
- failure recovery
- service management
- failure detection
- service composition
- telecommunications networks
- service providers
- web services
- data management
- workflow management
- error rate
- relationship management
- management system
- service oriented
- context aware
- network management
- information systems
- reference architecture
- content management
- information management
- ubiquitous computing
- failure rate
- decision support
- virtual organization
- directory service
- link failure
- document management
- end users
- spatial data infrastructures
- dynamic reconfiguration
- enterprise data
- customer relationship management
- user centric
- service quality
- knowledge management
- e learning
- decision making