Eliad Goldwasser

Publication Activity (10 Years)

Years Active: 2013-2017
Publications (10 Years): 2

Top Topics

Customer Service

Strategic And Tactical

Top Venues

CHI Extended Abstracts

Publications

Carola Fellenz Thompson, Eliad Goldwasser, Julie Stanford, Ben Syverson, Kai Haley
Tweaking Design Thinking for Strategic and Tactical Impact. CHI Extended Abstracts (2017)
Janaki Kumar, Eliad Goldwasser, Prerna Seth
Empathy at Work - Using the Power of Empathy to Deliver Delightful Enterprise Experiences. HCI (16) (2016)
Prerna Makanawala, Jaideep Godara, Eliad Goldwasser, Hang Le
Applying Gamification in Customer Service Application to Improve Agents' Efficiency and Satisfaction. HCI (10) (2013)