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Applying Gamification in Customer Service Application to Improve Agents' Efficiency and Satisfaction.

Prerna MakanawalaJaideep GodaraEliad GoldwasserHang Le
Published in: HCI (10) (2013)
Keyphrases
  • customer service
  • multi agent systems
  • customer satisfaction
  • intelligent agents
  • multi agent
  • information systems
  • web services
  • customer behavior