Auke Pot

Publication Activity (10 Years)

Years Active: 2003-2011
Publications (10 Years): 0

Publications

Ger Koole, Auke Pot
TECHNICAL NOTE - A Note on Profit Maximization and Monotonicity for Inbound Call Centers. Oper. Res. 59 (5) (2011)
Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery
Online scheduling policies for multiclass call centers with impatient customers. Eur. J. Oper. Res. 207 (1) (2010)
Auke Pot, Sandjai Bhulai, Ger Koole
A Simple Staffing Method for Multiskill Call Centers. Manuf. Serv. Oper. Manag. 10 (3) (2008)
Sandjai Bhulai, Ger Koole, Auke Pot
Simple Methods for Shift Scheduling in Multiskill Call Centers. Manuf. Serv. Oper. Manag. 10 (3) (2008)
Ger Koole, Auke Pot
Workload minimization in re-entrant lines. Eur. J. Oper. Res. 174 (1) (2006)
Geert Jan Franx, Ger Koole, Auke Pot
Approximating multi-skill blocking systems by HyperExponential Decomposition. Perform. Evaluation 63 (8) (2006)
Ger Koole, Auke Pot
Approximate dynamic programming in multi-skill call centers. WSC (2005)
Ger Koole, Auke Pot, Jerome Talim
Customer relations management: call center operations: routing heuristics for multi-skill call centers. WSC (2003)