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Approximate dynamic programming in multi-skill call centers.
Ger Koole
Auke Pot
Published in:
WSC (2005)
Keyphrases
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approximate dynamic programming
call center
linear program
service level
stochastic dynamic programming
dynamic programming
step size
arrival rate
reinforcement learning
asymptotically optimal
service quality
heavy traffic
linear programming
multiscale
least squares
average cost