TECHNICAL NOTE - A Note on Profit Maximization and Monotonicity for Inbound Call Centers.

Ger Koole Auke Pot

Published in: Oper. Res. (2011)

Keyphrases

call center
profit maximization
asymptotically optimal
service level
service quality
arrival rate
customer service
queue length
heavy traffic
service times
expected profit
agent technology
multi agent
service providers
fluid model
inventory policy