Online scheduling policies for multiclass call centers with impatient customers.
Oualid JouiniAuke PotGer KooleYves DalleryPublished in: Eur. J. Oper. Res. (2010)
Keyphrases
- call center
- multi class
- heavy traffic
- scheduling policies
- arrival rate
- service level
- asymptotically optimal
- support vector machine
- multiclass problems
- service quality
- multiclass classification
- cost sensitive
- queue length
- multiclass support vector machines
- multiple classes
- queueing networks
- scheduling algorithm
- load balancing
- pairwise
- error correcting output codes
- real time
- binary classification
- high volume
- service times
- binary classifiers
- steady state
- response time
- supply chain
- active learning
- artificial neural networks
- feature selection