Arghya Ray

Publication Activity (10 Years)

Years Active: 1996-2024
Publications (10 Years): 10

Top Topics

Factors Influencing

Customer Service

Perceived Quality

Technology Adoption

Top Venues

Int. J. Inf. Manag.

Aslib J. Inf. Manag.

Behav. Inf. Technol.

J. Enterp. Inf. Manag.

Publications

Rajat Kumar Behera, Pradip Kumar Bala, Arghya Ray
Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype. Inf. Syst. Frontiers 26 (3) (2024)
Shilpi Jain, Sriparna Basu, Arghya Ray, Ronnie Das
Impact of irritation and negative emotions on the performance of voice assistants: Netting dissatisfied customers' perspectives. Int. J. Inf. Manag. 72 (2023)
Lan Ma, Saeed Pahlevan Sharif, Arghya Ray, Kok Wei Khong
Investigating the relationships between MOOC consumers' perceived quality, emotional experiences, and intention to recommend: an NLP-based approach. Online Inf. Rev. 47 (3) (2023)
Arghya Ray, Pradip Kumar Bala, Rashmi Jain
How can topic-modelling of user-reviews reshape market surveys? Exploring factors influencing usage intention of e-learning services through a novel multi-method approach. Int. J. Bus. Inf. Syst. 40 (2) (2022)
Arghya Ray, Pradip Kumar Bala, Nripendra P. Rana, Yogesh K. Dwivedi
Predicting ratings of social media feeds: combining latent-factors and emotional aspects for improving performance of different classifiers. Aslib J. Inf. Manag. 74 (6) (2022)
Arghya Ray, Pradip Kumar Bala, Yogesh K. Dwivedi
Exploring barriers affecting eLearning usage intentions: an NLP-based multi-method approach. Behav. Inf. Technol. 41 (5) (2022)
Abhishek Srivastava, Shilpee A. Dasgupta, Arghya Ray, Pradip Kumar Bala, Shibashish Chakraborty
Relationships between the "Big Five" personality types and consumer attitudes in Indian students toward augmented reality advertising. Aslib J. Inf. Manag. 73 (6) (2021)
Arghya Ray, Pradip Kumar Bala, Rahul Kumar
An NLP-SEM approach to examine the gratifications affecting user's choice of different e-learning providers from user tweets. J. Decis. Syst. 30 (4) (2021)
Puneet Kaur, Amandeep Dhir, Arghya Ray, Pradip Kumar Bala, Ashraf Khalil
Innovation resistance theory perspective on the use of food delivery applications. J. Enterp. Inf. Manag. 34 (6) (2021)
Arghya Ray, Pradip Kumar Bala, Shilpee A. Dasgupta
Role of authenticity and perceived benefits of online courses on technology based career choice in India: A modified technology adoption model based on career theory. Int. J. Inf. Manag. 47 (2019)
Arghya Ray, Motilal Maiti, Ashesh Nandy
Scatplot: A computer program for determination of binding parameters of non-linear non-cooperative ligand-substrate interactions. Comput. Biol. Medicine 26 (6) (1996)