Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype.
Rajat Kumar BeheraPradip Kumar BalaArghya RayPublished in: Inf. Syst. Frontiers (2024)
Keyphrases
- customer service
- d scene
- user modelling
- video sequences
- inventory control
- three dimensional
- customer satisfaction
- contextual information
- customer behavior
- single image
- cognitive science
- visual context
- decision making
- information processing
- contextual knowledge
- image sequences
- moving objects
- customer support
- cognitive processes
- input image
- context aware
- optimal solution
- call center
- markov chain