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Impact of irritation and negative emotions on the performance of voice assistants: Netting dissatisfied customers' perspectives.

Shilpi JainSriparna BasuArghya RayRonnie Das
Published in: Int. J. Inf. Manag. (2023)
Keyphrases
  • emotion recognition
  • positive and negative
  • customer satisfaction
  • data sets
  • affective computing
  • information systems
  • markov chain
  • service providers
  • audio visual
  • emotional state
  • call center
  • single server