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Alvina Lee Hui Shan
Publication Activity (10 Years)
Years Active: 2022-2023
Publications (10 Years): 5
Top Topics
Government Agencies
Question Answering
Information Sharing
E Government
Top Venues
BigData
DG.O
HICSS
Big Data
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Publications
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Alvina Lee Hui Shan
,
Venky Shankararaman
,
Eng Lieh Ouh
Extending the Horizon by Empowering Government Customer Service Officers with ACQAR for Enhanced Citizen Service Delivery.
BigData
(2023)
Alvina Lee Hui Shan
,
Venky Shankararaman
,
Eng Lieh Ouh
Vision Paper: Advancing of AI Explainability for the Use of ChatGPT in Government Agencies - Proposal of A 4-Step Framework.
BigData
(2023)
Alvina Lee Hui Shan
,
Venky Shankararaman
,
Ouh Eng Lieh
Learnings from Implementing a Pilot Hybrid Question Answering System for a Government Agency in Singapore.
HICSS
(2023)
Alvina Lee Hui Shan
,
Venky Shankararaman
,
Eng Lieh Ouh
Implementation of Empath X SLA predictive tool for a Government Agency in Singapore.
Big Data
(2022)
Alvina Lee Hui Shan
,
Venky Shankararaman
,
Eng Lieh Ouh
Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre.
DG.O
(2022)