Alvina Lee Hui Shan

Publication Activity (10 Years)

Years Active: 2022-2024
Publications (10 Years): 6

Top Topics

Government Agencies

Question Answering

Top Venues

Publications

Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh
Enhancing Government Service Delivery: A Case Study of ACQAR Implementation and Lessons Learned from ChatGPT Integration in a Singapore Government Agency. DG.O (2024)
Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh
Extending the Horizon by Empowering Government Customer Service Officers with ACQAR for Enhanced Citizen Service Delivery. BigData (2023)
Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh
Vision Paper: Advancing of AI Explainability for the Use of ChatGPT in Government Agencies - Proposal of A 4-Step Framework. BigData (2023)
Alvina Lee Hui Shan, Venky Shankararaman, Ouh Eng Lieh
Learnings from Implementing a Pilot Hybrid Question Answering System for a Government Agency in Singapore. HICSS (2023)
Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh
Implementation of Empath X SLA predictive tool for a Government Agency in Singapore. Big Data (2022)
Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh
Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre. DG.O (2022)