Enhancing Government Service Delivery: A Case Study of ACQAR Implementation and Lessons Learned from ChatGPT Integration in a Singapore Government Agency.
Alvina Lee Hui ShanVenky ShankararamanEng Lieh OuhPublished in: DG.O (2024)
Keyphrases
- lessons learned
- service delivery
- government agencies
- e government
- change management
- case study
- government services
- public sector
- end to end
- service provision
- future directions
- life cycle
- information technology
- organizational change
- service management
- public services
- public administration
- digital government
- federal agencies
- state government
- data sharing
- united states
- online services
- information sharing
- data integration
- information and communication technologies
- data management
- knowledge management
- metadata
- participatory design
- e learning
- databases
- data sets