Extending the Horizon by Empowering Government Customer Service Officers with ACQAR for Enhanced Citizen Service Delivery.
Alvina Lee Hui ShanVenky ShankararamanEng Lieh OuhPublished in: BigData (2023)
Keyphrases
- service delivery
- customer service
- e government
- government services
- government agencies
- governmental organizations
- public sector
- end to end
- public services
- life cycle
- service provision
- service management
- digital government
- customer satisfaction
- online services
- internet access
- web services
- public administration
- information sharing
- language learning
- government information
- call center
- e learning
- mobile technologies
- online learning
- information technology