Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre.
Alvina Lee Hui ShanVenky ShankararamanEng Lieh OuhPublished in: DG.O (2022)
Keyphrases
- customer service
- case study
- government agencies
- state government
- inventory control
- customer satisfaction
- e government
- customer behavior
- public sector
- question answering
- united states
- governmental organizations
- natural language
- information technology
- hong kong
- federal agencies
- business strategy
- digital government
- databases
- information sharing
- software development
- end users
- decision making
- real world